Chapter 11: Managing Change and Innovation

When Ford Motor Co. makes a change in its production of its Escape SUV, what type of change does this represent?
1. Exploration change
2. Cooperation change
3. Technology change
4. Entrepreneurship change
What type of change did Apple's iPhone represent when it was rolled-out into the marketplace?
1. Fast-cycle
2. Cooperation
3. Sponsor
4. Open innovation
What type of change is a CEO trying to make in the organization when she asks all of her Vice-presidents to attend a four-day seminar on strategic planning offered by the American Management Association?
1. People change
2. Culture change
3. Norming change
4. Storming change
An OD specialist who does a systematic diagnosis of an organization in order to identity problems that the managers need to resolve in their interactions with one another is called a(n):
1. refreezing agent.
2. change agent.
3. unfreezing agent.
4. norm agent.
Who developed force-field analysis theory?
1. Carl Rogers
2. B.F. Skinner
3. Kurt Lewin
4. James Johnson